FREQUENTLY ASKED QUESTIONS

Are you licensed?

Yes, we are fully licensed with Vale of Glamorgan County Council for home boarding and this ensures we meet the full health and safety requirements. Our license is free for anyone to view when they visit. We are also fully insured (policy details available on request) and we are fully DBS checked.

How long can my dog stay for?

We have no minimum or maximum stay for our pup guests. Our day care rates are on a sliding scale depending on the number of hours your pup needs to stay. For longer pupcations we charge a flat rate per night. 

What do I need to provide for my dogs stay?

On making a booking with us we will email you regarding your pup’s holiday with us. We ask that you provide all food needed for your dog’s stay, along with their lead, treats, bed and anything else you think will help them feel at home. We ask that we have all the up-to-date details of your vets and any contact numbers should they be needed in an emergency.

What paperwork will I need to bring?

We ask that all our guests are up to date with their vaccinations (including Kennel Cough) and flea treatment. We will ask to see their vaccination card on arrival. It is also important that our guests’ vaccinations have been completed at least four weeks before the first date of boarding or in accordance with the manufacturers’ instructions. We will also take a note of your dog’s microchip number.

What times can I drop off and pick up my dog?

We are proud to offer a flexible service that meets the needs of our clients. For that reason, we do not have set pick up and drop off times. Instead, we ask that our clients confirm the drop off and pick-up times of our guests 48 hours before their booking is due to start. We charge a daycare rate if pick ups are later than drop offs. For late night drop offs or pick-ups (after 10pm) we charge an extra nights rate. 

How many dogs will be staying at any one time?

We are able to look after up to 5 pups at any one time. We do like to include our boarding guests on our group walks, but we do not walk more than 6 dogs at a time so that each pup can get maximum enjoyment out of their walks. We are fortunate enough to be able to offer solo walkies for reactive dogs as well as house sitting. These are bespoke services that are priced accordingly, please contact us should you require any details.

How much exercise does my dog get?

We love our walkies! We aim to get out for at least 2 walks a day and depending on how long your pup is staying for, we like to get out for adventures further afield and explore the vale coastline, although we are more than happy to accommodate your pups walking schedule if this is preferred.  Due to our location, we often take our pup pals on beach walks in enclosed areas. We like to be able to take our guests off their leads, but we do need written consent before their stay. 

Where will my dog be spending time?

We are lucky enough to live in a spacious town house on Barry’s Waterfront. All dogs are allowed run of our house including beds and sofas (it’s a holiday after all!). We have lots of fluffy rugs to lie on and blankets to cwtch up in. We have an enclosed garden that all puppers are free to use at their leisure. Any sleeping arrangements can be made specific to our individual guests and your requirements. All guests sleep separately during the night (unless from the same household), and we of course let pups sleep on beds or sofas during their night if this is what they are used to. 

What would happen if there was a medical emergency with my dog whilst they were staying?

Firstly, we would make contact with you and/or your emergency contact and then of course seek veterinary advice immediately. This would either be through your own vet as advised, or, our emergency 24-hour vet depending on the severity. We would advise that your dog has pet insurance to help with any costs that this may incur. Should there be an emergency that requires immediate first aid, we are both pet first aid trained and have a fully equipped first aid kit within our home. 

Can my dog stay with you if they are on medication?

Yes of course. We have very clear regulations with regards to medication. We are happy to administer medication as long as we have exact instructions on the label. All medication will be kept secure and only given when required.

Do we accept females in season and entire males?

We ask that females are not in or due to be in season during their stay with us. We do not board adult entire male dogs. We tend to only board neutered dogs that are house trained and comfortable staying with other dogs. If you require boarding for an un-neutered dog, please contact us. 

Can we stay in touch with our dogs whilst they are staying?

Of course! You can call or text us at any time to see how they are getting on. We will also send pictures to you, and we often update our Facebook and Instagram page so clients can easily see what their dog is getting up to, but more importantly see them in a safe, home environment relaxing and having fun.

What if my dog does not settle during their stay?

We normally find our guests settle in relatively quickly once they’ve had a good walk and become acquainted with their new environment. Before a pup’s stay, we like to make sure they are very familiar with us and the environment they will be staying in. So, as well as an initial meet and greet, we like to arrange walks and perhaps a day care session when possible, to ensure they are comfortable. Of course, if we feel they are very anxious we will call you straight away (or your emergency contact). 

What payment methods do we accept?

We send out invoices to be paid before your dog’s stay. These are sent out within the same week as the booking. Payment information is detailed on the invoice, clients can pay by bank transfer, PayPal or with cash on the day the booking starts. For regular day care and walkies pups we send out invoices on a monthly basis on the last week of each month.