FREQUENTLY ASKED QUESTIONS
Are you Insured?
Yes, we are fully insured with Protectivity for Dog walking, Dog sitting and Dog drop ins. we are insured to walk 6 dogs at a time. Our insurance is free for anyone to view, just ask us to send you a copy at your meet and greet. We are also DBS checked and these details are also available upon request.
What is the process for new dogs joining group walks?
If you would like your dog to join our group walks, once we know we have the appropriate availability for you, we will invite you and your dog on a meet and greet ( a quick dog walk and a chat) to meet you, your dog and see if we'd be a good fit for your pup. Afterwards we set up a trial walk for your dog in a small group to see how they get on and interact with the other dogs we walk. After this, your dog will be added to a routine group.
What is the process for new solo walking dogs?
Solo walkers go through a similar process to group walkers (a meet and greet and a trail walk), but their journey to regular walks can look a little bit more bespoke depending on your dogs needs. If you have a dog that you would like walked on a solo basis, please email us and we will look at whether we can meet your needs.
Will I need to provide any paperwork?
We ask all new walkers to fill out a contract after the trial walk stage. This contract includes information about a dogs commands, and reactivity or triggers your dog may have. We also ask for your contact details, as well as an emergency contact that we can keep on file. We encourage all our walkers, but in particular our group walkers, to be up to date with their flea and worming treatments, as well as with their annual vaccines, as they will be regularly in close contact with other dogs.
Will you collect and drop off my dog?
Yes! all dogs whether on a group walk, or solo walk will be collected and dropped off to your home address. We can happily take a spare key for your address and let them in and out with your instructions, or if you're home, we will contact you to let you know we are on our way. We try to make sure we give a rough walk time to you in advance of the walk, this is usually sent out the Friday before a walk so you have plenty of time to make arrangements.
Does my dog have to be off lead on a group walk?
We encourage all dogs on a group walk to be off lead. This ensures they get the most out of the walk and are able to interact comfortably with the other dogs on the walk. We make sure we prepare for new arrivals on group walks, with training leads etc, so you can be confident they are let off lead when they are ready and used to the environment. Dogs going into a group walk environment need to have basic recall skills. If your dog does not have basic recall skills, or you would like them kept on the lead, a solo walk may be a better option.
What would happen if there was a medical emergency with my dog whilst they were on a walk?
Firstly, we would make contact with you and/or your emergency contact and then of course seek veterinary advice immediately. This would either be through your own vet as advised, or, our vet depending severity and ease of location. We would advise that your dog has pet insurance to help with any costs that this may incur. Should there be a situation that requires immediate first aid, we are both pet first aid trained and have a fully equipped with a travel first aid kit that we carry with us on walks.
Do we accept females in season and entire males?
We do accept entire males on our walks, and while we do also accept entire females we do not walk females on group or solo walks that are in season. Entire males and females tend not to be walked together in a group.
What payment methods do we accept?
We send out invoices on a monthly basis on the last week of each month. These can be paid via bank transfer, card payment or Apple/Android pay. New walkers will be sent an invoice along with their contract after their trial walk, that is to be paid in full before regular walks start.